What people are saying about us…

"Many organisations profess to be ‘customer focused’ and spend an inordinate amount of time, energy and resources in developing strategies that strive to put the customer at the centre of their business model. However, many of these same companies fail to deliver on their ‘customer focused’ aspiration at the most critical point in the execution of their business strategy...the retail environment! Angley & Arrowsmith always maintain a ‘customer focused’ mindset when creating any retail environment and bring a laser-like focus to every element of their design, right through to the delivery of the final product. This unwavering passion for the customer has seen Angley Arrowsmith grow from a small boutique design company into the world-renowned retail design house they are today. I have had the pleasure of engaging with Angley Arrowsmith on a number of strategic retail design projects while working at major corporate organisations such Kodak, Telstra, Orange & 3. On each occasion Angley & Arrowsmith have delivered a truly exceptional retail experience for the customer that has set a new world-class benchmark in retail design"

Tim Drew
Group Manager – Retail Development
Newfurn Floor Coverings Ltd

" Neil and Bob humbly call themselves designers but they offer far more. Through years of research and experience they have enormous understanding of the complete shopping process. They begin with customer and follow the process through to the store finality. They are unique smart and talanted and I rate them as the best in the business."

Don Jeffery
Co Founder and ex Chairman
BADJAR Ogilvy

"At August 2011, we will proudly celebrate the official launch of Bank of Melbourne – the biggest banking development to happen in Victoria in 25 years. Bank of Melbourne will be a locally run bank offering our customers a real alternative to the majors. We are about creating services and solutions that are shaped to the specific needs of Victorian businesses and households. We chose Angley & Arrowsmith to help us in the end-to-end design and delivery of our Bank of Melbourne branches. A&A has a deep knowledge of the retail design business and we have valued their design work, flexibility and professionalism throughout this project. They have openly shared their fantastic insights and ideas, and being a local Melbourne business themselves, we knew that A&A would be able to bring to life those special touches that have made our branches so unmistakeably Melbourne. A&A shares our passion about building the perfect Bank of Melbourne branch and this has enabled us to work seamlessly as a team. We can’t wait to celebrate the official opening of Bank of Melbourne with A&A and reflect on an incredible journey and a job well done..."

Scott Tanner
CEO
Bank of Melbourne

"Angley Arrowsmith have been our retail designers for the past 5 years. They have had a huge impact on the presentation of our business. Their designs and project management of all our services and permits have allowed our large roll out to be as smooth as possible. We whole heartedly recommend A&A for any retail creative work."

Richard Uechtritz
Managing Director
JB Hi-Fi

"When I was running Kodak Branded Retail (11,000 stores in the greater European region) I used the services of Angley Arrowsmith to come up with a leading-edge design for our stores. This they did and the results in terms of increased sales proved to be absolutely amazing. Angley Arrowsmith have a unique insight into the design and layout of retail stores in that they understand the necessity of making every square metre return maximum profit for the retailer. They do create beautiful looking stores but effectiveness and return on investment comes before all else. If you enlist the services of Angley Arrowsmith you will be opening the door to unique retail expertise and I guarantee that you will be happy with the results."

Tony Quigley
Retail Marketing Manager at Kodak Limited
Channel Manager at Kodak Australasia

"There are plenty who state within there respective credentials that they are retail design experts. However, having spent more than 20years in retail with a focus on "World Class" execution I have extensively searched for best in class design. I have not found better than A&A design. They have a unique capability to produce "World Class" designs based on a real appreciation of the science and pragmatic essence of retail. It is their unique ability to understand the customer journey, balanced with the real customer insights, that enables A&A to stand out from the rest. Furthermore, their collaborative approach with clients ensures synergy between brand and design. In summary, they form a personable and passionate team ensuring an enjoyable and rewarding relationship between client and customer."

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David W. Bickett
Principal
Mind Fusion www.mindfusion.com.au

"I would have no hesitation in recommending Angley Arrowsmith:

• Unlike many designers, they have a deep and practical understanding of retail metrics and issues– how important is customer responsiveness? The crucial role of traffic flow. Managing categories and adjacencies. Understanding profitability and turnover. We often see beautiful stores – but they’re not practical, not designed to sell merchandise and compel customers – that certainly wouldn’t be one of their stores
• When AA study a business, rather than a ‘cookie cutter approach’, they research the stores, the customers, the market, the competitive landscape and opportunities for growth. They have often unearthed strategies not previously discussed, considered, imagined. The result, of course, is a better business
• In all this, there is no sacrifice of state-of- the- art- design – result is that the stores look as good as they work
• Finally, but most important, is that business is based on relationships. The relationships that AA has with their customers don’t last years – they last decades! That’s never an accident, but a result of hard work and a whole lot of trust."

Hilary Kahn
Managing Director
Frontline Strategies

"I used Neil as a keynote speaker at our Power Equipment Dealer Conferences promoting best practice in store layout, merchandising and retailing. Neil has a great sense of humour that all our dealers related to and in fact many dealers also made changes to their showrooms that have improved their business. Neil has a genuine "can do" attitude where nothing is too big or too small for him to develop a quality solution for. I would recommend Neil and his team to any business that wants the best outcome." Service Category: Merchandising Year first hired: 2009 (hired more than once) Top Qualities: Great Results, Personable, Expert

Ray Briffa
National Sales Manager
Honda Australia

"What you and your designers and support team have delivered is remarkable! Your commitment, time, patience and professionalism is sincerely appreciated by me, my team and above!"

Clayton Howes
Head of Retail Strategy & Distribution
Vodafone Hutchison Australia

"Last year we emabarked on an ambitious program to refit all our company owned Vodafone and 3 sites within 2 years (that’s more than 220 sites). VHA is investing a lot of money and energy in this project to ensure our stores meet the needs of our customers and provide a fantastic retail experience. 16th April 2011 marks a major milestone in the project with the opening of our 100th site! This is an amazing achievement that would not have been possible without each and every one of you. Thanks for your commitment and hard work over the past year. I’ve never met a team quite like this one – read into that what you will! Coming up next in the program is more refits, the rollout of our national kiosk design, a refresh of all our airport sites and the creation of 5 flagship sites around the country! Thanks again for everything you’ve delivered so far and for always maintaining your sense of humour along the way"

Kirsty McKinnon
Project Manager
Vodafone Hutchison Australia

"Y-T-D we have 80 new stores in the market place, the majority of these are from upgrading . We are going to have big expansion this year in terms of new entrants and upgrading. In terms of sell-in, growth average 41%, sell thru 67%! Fantastic result! Thanks for all your effort in making this happened."

Antonio Lee
Vice President
Natural Beauty Bio-Technology Ltd.

"St.George have worked with Angley Arrowsmith since 2005 when they won the pitch to design the future/retail branch. During the last 4 years we have worked closely with A&A developing the future / retail branch concept ,starting with a prototype store. This lead to 3 pilot stores in Sydney and Adelaide. Following these pilot stores A&A have designed and implemented 42 stores nationwide in our retail rollouts between 2006 and 2009. Their design and professionalism has made the evolution of the future / retail branch as smooth as possible. We would highly recommend A&A to any company."

Hamish McLennan
Head of Group Property
St.George / Westpac

"Angley Arrowsmith have been our retail designers for the past 6+ years. They have had a huge impact on the presentation of our business and their designs and project management of all our services and permits have allowed our large roll out to be as smooth as possible. 3 Retail and 3 Dealer has won a number of Telecom Retail awards and has lead the industry with leading edge store design and visual merchandising – none of this would have been a possibility without the team at A A. We whole heartedly recommend A A for any retail creative work."

Alun Cooksley
National Sales Manager – Retail
Hutchison

"Angley Arrowsmith designed our China Goodyear concept for us. They did a superb job in understanding our market and needs. They delivered a comprehensive concept and assisted us in the role out of our initial stores."

Kate Li
Worldwide Procurement Manager
Goodyear

"Since this change the store has grown over 100% on last year sales and continues to impress. We have had interest in producing more of these. The shop design for a small store has been very successful. We are looking at us possibly pushing a dual brand strategy with V Pharmacy and Alive Discount Pharmacy. At the end of this year we will have a business plan to present to a number of investors to take the brands to franchising."

Nick Loukas
Managing Director
V Pharmacy

"Angley Arrowsmith's application of their retail and store planning principles to our retail and salon business have positively transformed our core business and franchise through their careful design consideration. Their holistic approach to retail design has also presented a range of unanticipated opportunities for us to strengthen our brand presence in the haircare and beauty market.  We would highly recommend their services to any company"

Joseph Lattouf
Managing Director
Hairhouse Warehouse